Refund Policy

This policy covers Pasalos subscription billing, which is what you pay us to run your store. It does not cover refunds you issue to your own customers for their orders, which you manage from your dashboard under your own store policy.

Free trial

Every new store gets a 14-day free trial. No card is required to start it, so there's nothing to refund if you don't continue.

Subscription charges

Plans are billed in NPR at the start of each billing cycle. If a charge fails or looks wrong, contact us before disputing it with your bank or payment provider, since most billing issues are resolved faster that way.

Cancelling mid-cycle

You can cancel anytime from your dashboard. Cancelling stops future renewals; we don't prorate or refund the current billing period, since your store and its services remain active through the end of it.

Downgrades

If you move to a lower plan, the new price applies from your next billing cycle, with no partial refund for the difference on the current cycle.

Exceptions

If you were charged due to a billing error on our side (duplicate charge, wrong amount, charge after a cancellation that should have taken effect), we'll correct it in full. Email support@pasalos.com with your store name and the charge in question.

This page is a plain-language summary intended for the Nepal launch and has not been reviewed by counsel. Treat it as a starting point, not a substitute for legal advice, especially before payment-gateway onboarding that requires a reviewed policy.